WhatsApp Ordering
WhatsApp Ordering that turns chats into orders
Your customers already message you on WhatsApp. 18Flow turns those chats into structured orders, sends automated confirmations and receipts, and keeps a searchable customer history for every phone number.
Meet customers where they are
No new app to install. Orders happen in the chat window they already use.
Automated updates
Order confirmations, ready-for-pickup and delivery updates go out automatically.
Customer history
Every order tied back to a phone number — for loyalty, refunds and re-engagement.
A messaging layer that actually converts
- WhatsApp order capture into your POS
- Automated confirmation, receipt and status messages
- Broadcast offers to opted-in customers
- Digital invoices sent to WhatsApp
- Two-way chat with your outlet team
- Customer profile and order history
Frequently asked questions
Explore related solutions
- Restaurant POS Software
- Restaurant Billing Software
- Inventory Management
- QR Menu Software
- Online Ordering
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Ready to see 18Flow in action?
Book a free walkthrough with our team. We'll tailor it to your outlet, menu and workflow.